Summer 2024 Policies & Safety Protocol

Small Group and Private Sessions: All cancellations of a session must be made at least 48 hours prior to the first lesson of the session in order to receive a full refund for the session. Any cancellation of the entire session made within 48 hours of the beginning of a session is subject to a $50 cancellation fee per swimmer. There are no refunds after the start of a session. To cancel your registration for a session, please EMAIL US at sugarlandswimschool@gmail.com.
Single Private Lesson Cancellation Policy: Cancellation of a single private lesson must be made at least 24 hours prior to the start time of the single private lesson in order to receive a refund for the single private lesson. There are no refunds for a cancellation of a single private lesson made within 24 hours of the single private lesson start time. To cancel your registration for a single private lesson, please EMAIL US at sugarlandswimschool@gmail.com.
There are no refunds for missed lessons. Plan your schedule accordingly.

Free Make-Up Lesson for Weather-related cancellation: If there is lightening and/or thunder and/or heavy rain within 15 minutes prior to the lesson start time or during the first 15 minutes of the lesson, then the lesson will be cancelled and you will receive a free make-up lesson. If more than 15 minutes of the lesson has been completed prior to the inclement weather, there will be NO make-up lesson.
1 Free Make-Up Lesson per Session for Non-Weather related reason: If you miss a swim lesson for any reason other than weather (vacation, illness, activity conflict, etc), you will receive 1 free make-up lesson per session.
After the 1 Free Make-Up Lesson, any additional make-up lesson scheduled for a non-weather related reason will incur the following fee:
- Small Group 30-minutes Make-Up Lesson Fee = $10 per make-up lesson.
- Small Group 45-minutes Make-Up Lesson Fee = $15 per make-up lesson.
- Private Lesson 30-minutes Make-Up Fee = $20 per make-up lesson.
- Private Lesson 45-minutes Make-Up Fee = $30 per make-up lesson.
- Your account will be billed at the time you register for a make-up lesson.
THERE ARE NO REFUNDS FOR MISSED LESSONS.
THERE ARE NO PRO-RATED FEES FOR MISSED LESSONS.
MAKE-UP LESSON LOCATIONS: CHECK YOUR PORTAL.
- Most make-up lessons occur at the NEW TERRITORY CLUB POOL
- We do offer some make-up lessons in Aliana on Thursdays & Saturdays at the ALIANA WESTMOOR POOL

Make-up lessons are scheduled in your Customer Portal account. It is up to you to schedule your make-up lesson. Please login to your account to register for a make-up lesson.
Once you are in your Portal, view all available Classes. Look for lessons labeled “Make-Up Lesson” and select a make-up lesson for the appropriate class level for the swimmer.
Available make-up lessons are released in the Portal on a week-to-week basis.
Make-up lessons will be posted in the Customer Portal each Saturday throughout the summer starting Saturday June 1, 2024 for available make-up lessons for the following week.
The last day for a make-up lessons for Summer 2024 is Thursday August 8, 2024. Your opportunity to schedule a make-up lesson for any missed lesson during Summer 2024 expires on Thursday August 8, 2023.

The minimum age to take swim lessons with SLSS is 4 years old. We do allow some older 3 year olds to take lessons. If your child is 3 years old, then they must be turning 4-years-old by August 1, 2024 in order to register for Summer 2024 lessons.
All swimmers must be potty trained. No swim diapers allowed during the lesson.
Females should have their hair securely tied during the lesson.
We recommend females to wear one-piece swimsuits.
We recommend males to wear the jammer style swimsuit or swim trunks.
All swimmers must bring goggles to the lesson. We recommend the Speedo or TYR brands that can be purchased at Academy or online.

Check your email for lesson cancellations due to weather. We will send a mass email if lessons are cancelled due to weather.
In the event of lightening and/or thunder and/or heavy rain during the lesson, the remainder of the lesson will be cancelled for safety reasons.
If more than 15 minutes of the lesson gets completed before the inclement weather strikes, you will not receive a make-up lesson or a refund for the lesson.

Only swimmers taking a swim lesson may be in the pool.
Once the lesson is over, all swimmers must immediately exit the pool and pool area.
The slides at the New Territory Pools may not be used.
The baby pools may not be used.

We do not offer any discounts. We price our registration and session fees as low as possible.

Sugar Land Swim School reserves the right to cancel a lesson based on the weather or any other reason.

ONLY SWIMMERS REGISTERED FOR A SWIM LESSON MAY BE IN THE POOL.
We ask families to please limit the number of people who accompany the swimmer to the lesson to decrease the number of people at the pool facility.
Please do not bring babies and/or children to the pool unless they are registered for a swim lesson.
The baby pools and slides are closed. Use of baby pools and slides is strictly prohibited.
The swimmer(s) must come dressed ready to get in the water and use of the bathroom is discouraged and for emergencies only.
The deck manager will communicate progress or any other necessary information to the parent or guardian. The parent or guardian may not approach the swim instructor before, during, or after lessons.
SLSS employees are not allowed to work if exhibiting any symptoms of illness and cannot return to work until their symptoms have subsided. A substitute instructor will be assigned if the assigned instructor cannot come to work due to illness.